Frequently Asked Questions
Question: Are processing and shipping times affected during the COVID19 Pandemic?
Answer: Yes. Due to the current Pandemic, customer support wait times,order processing and deliveries may be longer than usual. We are working around the clock to ensure availability on all of our products. FedEx and USPS may also have some delays during this crisis
Question: How do I place an order?
Answer: After you've discovered an item you'd like to purchase, click on the order button. Make sure you follow after the guidelines on the order page. In the event that you are requesting more than one item, please utilize our "add to cart" feature. In stock goods are usually shipped within 2-5 business days after we get the order request.
Question: What types of payment do you accept?
Answer: We accept the following payment methods: Visa, MasterCard, Discover, American Express, Diners Club, JCB International Card, and in addition Paypal, Google Pay, iPay, Amazon Pay, Venmo.
Question: What does shipping cost?
Answer: Shipping costs are free on all of our products to the lower 48 states except Alaska, Hawaii and Puerto Rico. Select products are available for shipping in AL,HI,and PR upon request. If you live in Alaska, Hawaii, or Alaska, please inquire about a product before ordering.
Question: Do you ship internationally?
Answer: We currently don't ship outside of the U.S., but are working on it.
Question: What is your return policy?
Answer: If you're not satisfied with an item that you purchased, you can initiate a return within 30 days after deliver for a refund as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned. Orders returned, for reason other than a defective item (upon receiving) are subject to a restocking fee that is equal to 30% of the price of your order. You (the buyer) are responsible for any return freight ( shipping) costs for BOTH directions ( from the warehouse to you and back to the warehouse). The purchase price minus these fees and costs will then be refunded to you when the warehouse processes your item ( product must be returned within 30 days, new, unused and in its original packaging). Refunds will only be issued to the original credit card that you used when placing your order. Orders cancelled later than 12 hours after purchase are subject to a 18% cancellation administration fee.
Please make sure to measure the necessary space requirements, etc. before purchasing! After 30 days, we will help administer a return only if the item is damaged and still under manufacturer's warranty. The manufacturer's warranties vary from 1-3 years depending on the company.
Custom Made Products and Products Made To Order are non-refundable.
Question: What if the product I ordered is damaged when I receive it?
Answer: After you receive your order and open the packaging, inspect your order when it arrives within the first 24-48 hours. If you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send 3-5 photos including multiple angles of the damaged area to firstname.lastname@example.org and we will help with filing and processing a claim on your behalf.
Note that the option to report damage claims is only available for 5 days after delivery.
Question: What if I found an item you sell cheaper on another website, do you price match that?
Answer: Yes we do if the website you are comparing prices to are another online store that is NOT a physical store, warehouse, auctioning site, distributor, or liquidation site such as Amazon, ebay, overstock.com, Wayfair, etc. You would have to have first purchased the product from us directly. If you send us a picture and the website link of the item at the price you state and proof of purchase directly from us, we will honor that price since we work hard to provide the best offers to our customers.
Question: Are there any discounts offered for higher priced items?
Answer: We offer 3% discount code on your entire order for first time customers. Please use code GET3OFF at checkout as a thank you for being a first time visitor to our store.
Question: My credit card was declined while I was purchasing an item, what can I do?
Answer: Regarding your credit card information, our order processing system is very sensitive when validating credit card information. Review again the credit card information you are entering at checkout, making sure the name, credit card number, expiration date, and zip code match exactly with what is on your credit card and the information on file with your credit card company and then try to resend your order request again through our store.
It would also be recommended to contact your credit card company to see if there is anything wrong with your account.
Another option would be to use another payment option of your choice. We offer other payment options at checkout such as Paypal Express Pay, Google or Apple Pay and we have just added Amazon Pay to our store's list of verified payment options. These are very easy to use and work very well to instantly process a payment for online orders.
If you need any other further assistance, we will be happy to assist you. Please call our U.S. based Customer Support Team at 1(844)738-7529 or you can email us at email@example.com.