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Questions? Please Call Or Text Us (844)738-7529

Live Customer Support Hours: M-F 10AM- 7PM EST

Free Shipping And Returns

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically check at the warehouse to confirm that it is in stock and available for immediate shipment. If your item(s) are available for immediate shipment (within on average 3-5 business days), we will process the charges and submit the order for shipment

Safeguards:

We utilize appropriate physical, electronic, and procedural safeguards to help protect against the loss, misuse, or alteration of any information you may provide at our site. We use industry-standard, 128-bit Secure Sockets Layer (SSL) encryption technologies when transferring and receiving customer data.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within 1-3 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you've provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@careaboutmypet.com

International Shipping:

Currently, we do not directly ship internationally but we recommend using services such as Reship.com or ComGateway.com  if you live outside of our supported shipping regions.

Reship.com and ComGateway.com will allow you to forward your order to an international address, while saving you the cost of duties and tariffs. This is the most cost effective and simple option available at this time. Let us know if you have any questions!

Taxes on Shipping: 

We do not charge taxes on shipping. 

Taxes regarding product sales: 

We charge taxes, but only for customers in Michigan. Let us explain, we are sales tax-free for 51 out of 52 US States and Territories. There is 1 state in which we are required to collect sales tax for because we either have a physical location, dropshipper, or nexus located in those states. Moreover, the state we collect sales tax for is Michigan. Taxes will vary from state, county, and district were you live. 

Additional Tax Info:

We are 100% sales tax-free for all states other than Michigan. ALL OTHER STATES ARE FREE FROM SALES TAX. 

Backorders:

Care About My Pet is dedicated to ensuring that the thousands of products we store in our warehouse are in stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. Backordered items are still available for purchase online and will ship as soon as they become available. 

If an item is backordered, we try to be as clear and accurate as we can on the item´s product page to give you estimated delivery dates. Items that are currently backordered are listed on the product page with an “Expected to ship on (Date)” near the item description area and can sometimes be added on your order´s email confirmation link. Please be aware that delivery dates on backordered items are approximate and subject to change. 

There are times when a shipment of backordered products is unexpectedly delayed from our vendors and your promised delivery date may change. If this happens, we will send you an email indicating which item have been delayed and its new estimated shipping date. If the new shipping date is unacceptable to you, you can contact our Customer Service team at 1-(844)-738-7529

Damages:

Please inspect the packaging of your item(s) when they arrive within the first 24-48 hours. If you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send 3-5 photos including multiple angles of the damaged area to  orders@careaboutmypet.com   and we will help with filing and processing a claim on your behalf.

Note that the option to report damage claims is only available for 5 days after delivery. 

Cancellations & Refunds:

If you're not satisfied with an item that you purchased, you can initiate a return within 30 days after deliver for a refund as long as the item is in its original condition and packaging. (*Restrictions Apply: Please see our return policy for more details)

Items that have been used or modified in any way may not be returned. Orders returned, for reason other than a defective item (upon receiving) are subject to a restocking fee that is equal to 30% of the price of your order. You (the buyer) are responsible for any return freight ( shipping) costs for BOTH directions ( from the warehouse to you and back to the warehouse). The purchase price minus these fees and costs will then be refunded to you when the warehouse processes your item ( product must be returned within 30 days, new, unused and in its original packaging). Refunds will only be issued to the original credit card that you used when placing your order. Orders cancelled later than 12 hours after purchase are subject to a 18% cancellation administration fee.

Please make sure to measure the necessary space requirements, etc. before purchasing! After 30 days, we will help administer a return only if the item is damaged and still under manufacturer's warranty. The manufacturer's warranties vary from 1-3 years depending on the company. 

 

Custom Made Products and Products Made To Order:

Orders that are custom made and made to order will not be allowed to be returned or cancelled because they are made specifically for your unique situation and/ or customized for your own unique needs. As you probably are aware, additional labor, time and materials are required to make sure these products are made especially for you :)

Feel free to contact us with any questions:

Email: support@careaboutmypet.com

Phone: 1-(844)-PETPLAY
             1-(844)738-7529

 

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