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Sweeter Heater Sidemount Model

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  • Image of Sweeter Heater Sidemount Model
  • Image of Sweeter Heater Sidemount Model
  • Image of Sweeter Heater Sidemount Model
  • Image of Sweeter Heater Sidemount Model
  • Image of Sweeter Heater Sidemount Model
  • Image of Sweeter Heater Sidemount Model
  • Image of Sweeter Heater Sidemount Model
  • Image of Sweeter Heater Sidemount Model
  • Image of Sweeter Heater Sidemount Model
  • Image of Sweeter Heater Sidemount Model
  • Image of Sweeter Heater Sidemount Model

Sweeter Heater Sidemount Model

Your Price:
$124.00 & FREE SHIPPING on all orders today! $129.00

Size

Product Details:

Shipping Weight: 5.0 lb

SM1111

Item model number:

Average Customer Review:

Manufacturer Product Warranty: 1 Year Warranty For Parts And Craftsmanship

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Product Details:

Shipping Weight: 5.0 lb

SM1111

Item model number:

Average Customer Review:

Manufacturer Product Warranty: 1 Year Warranty For Parts And Craftsmanship

Sweeter Heater Sidemount Model

Sweeter Heaters are ideal for use in chicken brooders, hen houses, whelping areas, kennel runs, farrowing units, dog and cat houses/crates, and bird and reptile cages.

The Side Mount (SM) Sweeter Heater is safe, energy efficient, indestructible, and reliable.  The SM models are designed to be mounted flush to the ceiling, wall or other flat surface, approximately 6-20 inches over the animals to be warmed.

The Sweeter Heater has no hot spots, develops a uniform heat pattern, and has a 3-year warranty.  The surface temperature of the lens will range from a safe 160-180 degrees (F).  It is designed to warm the animal, not the environment and is fully adjustable to maintain the ideal comfort level for your animals.

The Sweeter Heater’s soft, safe, gentle, infrared radiant heat, has been tested and proven by our customers since 1995.  The lens temperature will not exceed 160-180 degrees and will not burn your animals.  For additional safety measures, the Sweeter Heater has a snap-action thermal control to insure heaters turn off automatically when heat is not allowed to escape.

Sweeter Heaters are ideal for use in chicken brooders, hen houses, whelping areas, kennel runs, farrowing units, dog and cat houses/crates, and bird and reptile cages.

For information on how to mount a Side Mount model, check out this link: 
Directions

    Description:

    • The Sweeter Heater is a safe heater that reduces fire hazards. 
    • Increased energy efficiency. 
    • Can be used for baby chicks or adult chickens. 
    • Four sizes and two mounting options are available. 

    The Sweeter Heater is a super versatile and safe heater. This safe, energy-efficient, reliable heater is our favorite type, perfect for brooding up to 85 chicks and heating the coop in winter. These are far safer than the traditional heat lamp alternative and will save you money on electricity in the long run. Plus, they're designed and manufactured in the USA!

    Heat lamp-caused fires are all too real and too familiar. They have happened to our staff; tragically, a woman even died from a heat lamp fire in her home. So, if there is only one item you can afford to splurge on for your backyard flock, we highly recommend a safe heater like this one.

    This Sweeter Heater is used by Martha Stewart for her flock at her farm in New York. 

    Sweeter Heater Product Features

    1. Reduced fire hazard.
    2. Increased energy efficiency.
    3. The Sweeter Heater costs less over the long haul.
    4. Incredibly happy chicks

    In our experience, chicks are by far the happiest with the Sweeter Heater and similar models. In fact, when we first switched to the Sweeter Heater, our chicks were so quiet we thought something was wrong with them! We realized that the bright heat bulb we'd been using agitated them. And it makes sense--wouldn't a glaring red light shining on you day and night agitate you, too? Chicks under a Sweeter Heater are are content all day long, and they sleep peacefully all night long--no loud chirping to keep you awake!

    How many chicks fit under the Sweeter Heater?

    Please bear in mind when choosing your size that the ambient temperature, draftiness, and hanging height of your Sweeter Heater all influence the number of chicks you can effectively heat. The "maximum" numbers shown here are based on a draft-free environment, with an ambient temperature of seventy degrees, and with the heater hanging 4.5 to 5 inches off the ground. 

    • 11" x 11": 32 watts, 2 lbs, heats a maximum of 22-25 chicks
    • 11" x 16": 50 watts, 4 lbs, heats a maximum of 32-35 chicks
    • 11" x 30": 100 watts, 6 lbs, heats a maximum of 60-65 chicks
    • 11" x 40": 150 watts, 8 lbs, heats a maximum of 80-85 chicks

    This said, the draftier the brooder space, the lower the ambient temps, and the higher you hang your Sweeter Heater, the larger size you will need. (Always keep chicks in a low-draft environment, by the way: excessive drafts will kill chicks, no matter how warm you keep their brooder. Even a large cardboard box will suffice to prevent drafts.) In short, our recommendation is that when you're in doubt about the best size to get, play it on the safe side and choose something larger

    Adjustable as heating needs change

    No dials to fiddle with--plug in the Sweeter Heater and adjust the height with the 6-foot electrical cord on the overhead mount or mount to a side wall, and your chickens will get as close to it as needed.  

    The Sweeter Heater can be used in winter and for a host of other animals.

    If you live in an area where winters are especially cold, your Sweeter Heater can take the edge off for your hens in winter. Read more about whether to heat your chicken coop in winter.

    Your Sweeter Heater can provide warmth to any animal directly in front of the heating surface (if mounted sideways) or below (if mounted above). The amount of warmth provided is dependent on the distance between the heater and the animals, plus other factors like drafts and the ambient air temperature. Keep in mind when positioning your heater that a thermometer in the air beneath it will not provide accurate heating information, because the heat from a Sweeter Heater passes through the air without warming it. Only a solid object will absorb and be warmed by it. (If you're not sure if it's working, just watch your flock's behavior! If they're under the heater, it's working.)

    Easy to clean

    Yes, sometimes you'll find that your hens like to jump atop the (overhead mount) Sweeter Heater and leave a not-so-sweet mess! The good news is that The sealed plastic shell on top of the Sweeter Heater is easy to spray and wipe down.

    Chick Heating Plates vs. the Sweeter Heater

    Chick Heating Plates, like the Sweeter Heater, are an excellent alternative to a 250-watt, infrared heat bulb. However, there are three important differences between Sweeter Heaters and Chick Heating Plates.

    • Chick Heating Plates max out at 125 degrees F. Sweeter Heaters max out at 185 degrees F.
    • Chick Heating Plates have an adjustable stand and don't require hanging or mounting.
    • The largest Chick Heating Plate can accommodate 40 chicks but doesn't have enough space underneath to accommodate grown chickens (using it in their coop for winter, for instance). In contrast, the largest, Sweeter Heater can accommodate 100 chicks and grown chickens of all heights.

     We recommend the Sweeter Heater overhead mount if you're brooding your chicks in a colder place: porch, garage, barn, basement, or an outdoor structure where 110 degrees won't be enough. If, on the other hand, you only plan to use your Sweeter Heater in a coop during the bitter winter, you might consider the side-mount option as it doesn't require hanging. Keep in mind that it'll need to be mounted relatively close to where your flock roosts to benefit them, as even the largest size won't appreciably increase the ambient temperature of a very large volume of air (a large shed, say).

    Please note: The Sweeter Heater does not include any chains or "S" hooks, as shown in some photos. 

    The Chick Heating Plates, by contrast, are awesome for folks who don't have a good place to hang their heater, who plan to brood fewer than 40 chicks inside their house, and who don't intend to use them to heat coops.

    Directions for use

    Run your Sweeter Heater for a few hours until the faint "new plastic" smell dissipates before introducing chicks. It is recommended to start your Sweeter Heater around six inches off the ground. Then, watch your chicks' behavior closely when they first enter their brooder: if they avoid the heat, raise it up. If they huddle underneath it and chirp loudly, lower it. It's as simple as that! Read the Installation instructions.

    As with any electric heating device, special precautions must be taken:

    • Ensure that the heating surface is open to the air and that the heat is allowed to escape & circulate.
    • Allow a minimum of 6 inches of air space between the ground surface, bedding, straw hay, or any combustible materials.
    • Take special precautions to ensure that the unit cannot be allowed to fall with its heating surface enclosed. Severe overheating may occur, which could result in combustion.

    Made in America! Three Year Warranty

    Designed, sourced and assembled in the USA! The mom-and-pop manufacturer is so sure of their product they offer a three-year warranty against defects in material and workmanship. Should you run into any problems, just contact us, and we'll take care of the rest. 

     Size Charts:

    Side Mount Model 11x11 (SM1111)
    Requested by customers who need a heat source for smaller applications. Ideal for brooders, reptiles bird cages, or single small pets. It is rated at 32 watts of power and will heat an 11 x 11 inch area (121 square inches). Side Mount (side mount electrical) model for flush mounting to ceiling or walls – brackets included.

    Width

    Length

    Watts

    Amps

    Weight

    11 in

    11 in

    32

    0.3

    2 lbs.

     

    Side Mount Model 11x16 (SM1116)
    Used for small to medium sized animals and reptiles. Ideal for heating chicks and small birds. It is rated at 50 watts of power and will heat an 11 x 16 inch area (176 square in). Side Mount (side mount electrical) model for flush mounting to ceiling or walls – brackets included.

    Width

    Length

    Watts

    Amps

    Weight

    11 in

    16 in

    50

    0.45

    4 lbs.

     

    Side Mount Model 11x30 (SM1130)
    Used for brooding, hen houses, medium size dog or cat houses, display cages and for heating nesting areas. It is rated at 100 watts of power and will heat an 11 x 30 inch area (330 square in). Side Mount (side mount electrical) model for flush mounting to ceiling or walls – brackets included.

    Width

    Length

    Watts

    Amps

    Weight

    11 in

    30 in

    100

    0.9

    6 lbs.



    Side Mount Model 11x40 (SM1140)
    The largest and most popular of the Sweeter Heaters. Used for brooding chicks, hen houses, farrowing pigs, dog kennel runs, large reptile cages, bird cages, bird incubators and whelping. Rated at 150 watts of power and will heat an 11 by 40 inch area (440 square in). Side Mount (side mount electrical) model for flush mounting to ceiling or walls – brackets included.

     

    Width

    Length

    Watts

    Amps

    Weight

    11 in

    40 in

    150

    1.4

    8 lbs.

    Shipping
     This Item Ships to 
    Delivery

    Estimated between  and

    Usually ships within 1-3 business days

    **To our wonderful and valuable pet parents and customers:
    Due to the holidays, having limited staffing , we currently have very limited live customer service hours.

    Please be patient with us and kindly expect a delay in customer service response time and order processing.
    We will do our best to prioritize express orders, please request in advance or by emailing our team at orders@careaboutmypet.com for up-to-date order information.
    We make every attempt to respond to messages within 48-72 business hours.
    Please note that messages and our phone support are not checked and monitored on the weekends or holidays.


    Thank you for your support, patience and understanding during these challenging times. Thank you! - The Care About My Pet Team

     

    Frequently Asked Questions 

    Question: Are processing and shipping times affected during the COVID19 Pandemic?

    Answer: Yes. Due to the current Pandemic, customer support wait times, order processing and deliveries may be longer than usual. We are working around the clock to ensure availability on all of our products. FedEx ,UPS and USPS may also have some delays during this crisis and the holidays.

    Question: How do I place an order?

    Answer: After you've discovered an item you'd like to purchase, click on the order button on the product website's page. Make sure you follow after the guidelines on the order page. In the event that you are requesting more than one item, please utilize our "add to cart" and "order quantity" feature. In-stock goods are usually shipped within 1-3 business days after we get the order request. 

     

    Question: What types of payment do you accept?

    Answer: We accept the following payment methods: Visa, MasterCard, Discover, American Express, Diners Club, JCB International Card, and in addition Paypal, Google Pay, iPay, Amazon Pay, Venmo.

     

    Question: Which shipping services do you use?

    Answer: We partner with all major shipping providers to get your products to you as safely and as fast as possible. The most common shipping providers we use are UPS, FEDEX,USPS. If you have a preference to which provider you would like us to use, please mention it at checkout in the "note to seller" section. We will be happy to accommodate your request!

    Question: What does shipping cost?

    Answer: 

    We are happy to offer free shipping on orders over $49*. Restrictions Apply.

    Free shipping applies to only orders that are shipped domestically within the lower 47 states of the United States and weigh less than 25 pounds. If ordering in bulk, or items are overweight/ oversized/ or require freight shipping, additional shipping fees may apply and will be noted at checkout.

    Free shipping on orders over $49* apply to the lower 48 states except Alaska, Hawaii and Puerto Rico. Select products are available for shipping in AL,HI,and PR upon request. If you live in Alaska, Hawaii, or Alaska, please inquire about a product before ordering.

     

    Question: Do you ship internationally?

     Answer: We currently don't ship outside of the U.S., but are working on it.

     

    Question: What is your return policy?

    Answer: If you're not satisfied with an item that you purchased, you can initiate a return within 30 days after deliver for a refund as long as the item is in its original condition and packaging. Rules and restrictions apply to what product will be refundable.  (*Please see our return policy for more details)

    Items that have been used or modified in any way may not be returned. Orders returned, for reason other than a defective item (upon receiving) are subject to a restocking fee that is equal to 30% of the price of your order. You (the buyer) are responsible for any return freight ( shipping) costs for BOTH directions ( from the warehouse to you and back to the warehouse). The purchase price minus these fees and costs will then be refunded to you when the warehouse processes your item ( product must be returned within 30 days, new, unused and in its original packaging). Refunds will only be issued to the original credit card that you used when placing your order. Orders cancelled later than 12 hours after purchase are subject to a 18% cancellation administration fee.

    Please make sure to measure the necessary space requirements, etc. before purchasing! After 30 days, we will help administer a return only if the item is damaged and still under manufacturer's warranty. The manufacturer's warranties vary from 1-3 years depending on the company.

     Custom Made Products and Products Made To Order are non-refundable.

     

    Question: What if the product I ordered is damaged when I receive it?

    Answer: After you receive your order and open the packaging, inspect your order when it arrives within the first 24-48 hours. If you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send 3-5 photos including multiple angles of the damaged area to support@careaboutmypet.com  and we will help with filing and processing a claim on your behalf.

    Note that the option to report damage claims is only available for 5 days after delivery.


    Question: What if I found an item you sell cheaper on another website, do you price match that?

    Answer: No, we currently do not offer price matching with our online competitors, physical stores, warehouses, auctioning sites, distributors, or liquidation site such as Amazon, ebay, overstock.com, Wayfair, etc. 

    Question: Are there any discounts offered for higher priced items?

    Answer: We offer different deals throughout the year. Please visit our "DEALS" page found at the top of our home page.


    Question: My credit card was declined while I was purchasing an item, what can I do?

    Answer: Regarding your credit card information, our order processing system is very sensitive when validating credit card information. Review again the credit card information you are entering at checkout, making sure the name, credit card number, expiration date, and zip code match exactly with what is on your credit card and the information on file with your credit card company and then try to resend your order request again through our store.

    It would also be recommended to contact your credit card company to see if there is anything wrong with your account.


    Another option would be to use another payment option of your choice. We offer other payment options at checkout such as Paypal Express Pay, Google or Apple Pay and we have just added Amazon Pay to our store's list of verified payment options. These are very easy to use and work very well to instantly process a payment for online orders.


    If you need any other further assistance, we will be happy to assist you. Please call our U.S. based Customer Support Team at 1(844)738-7529 or you can email us at support@careaboutmypet.com.

    Sweeter Heater Sidemount Model

    Sweeter Heaters are ideal for use in chicken brooders, hen houses, whelping areas, kennel runs, farrowing units, dog and cat houses/crates, and bird and reptile cages.

    The Side Mount (SM) Sweeter Heater is safe, energy efficient, indestructible, and reliable.  The SM models are designed to be mounted flush to the ceiling, wall or other flat surface, approximately 6-20 inches over the animals to be warmed.

    The Sweeter Heater has no hot spots, develops a uniform heat pattern, and has a 3-year warranty.  The surface temperature of the lens will range from a safe 160-180 degrees (F).  It is designed to warm the animal, not the environment and is fully adjustable to maintain the ideal comfort level for your animals.

    The Sweeter Heater’s soft, safe, gentle, infrared radiant heat, has been tested and proven by our customers since 1995.  The lens temperature will not exceed 160-180 degrees and will not burn your animals.  For additional safety measures, the Sweeter Heater has a snap-action thermal control to insure heaters turn off automatically when heat is not allowed to escape.

    Sweeter Heaters are ideal for use in chicken brooders, hen houses, whelping areas, kennel runs, farrowing units, dog and cat houses/crates, and bird and reptile cages.

    For information on how to mount a Side Mount model, check out this link: 
    Directions

      Description:

      • The Sweeter Heater is a safe heater that reduces fire hazards. 
      • Increased energy efficiency. 
      • Can be used for baby chicks or adult chickens. 
      • Four sizes and two mounting options are available. 

      The Sweeter Heater is a super versatile and safe heater. This safe, energy-efficient, reliable heater is our favorite type, perfect for brooding up to 85 chicks and heating the coop in winter. These are far safer than the traditional heat lamp alternative and will save you money on electricity in the long run. Plus, they're designed and manufactured in the USA!

      Heat lamp-caused fires are all too real and too familiar. They have happened to our staff; tragically, a woman even died from a heat lamp fire in her home. So, if there is only one item you can afford to splurge on for your backyard flock, we highly recommend a safe heater like this one.

      This Sweeter Heater is used by Martha Stewart for her flock at her farm in New York. 

      Sweeter Heater Product Features

      1. Reduced fire hazard.
      2. Increased energy efficiency.
      3. The Sweeter Heater costs less over the long haul.
      4. Incredibly happy chicks

      In our experience, chicks are by far the happiest with the Sweeter Heater and similar models. In fact, when we first switched to the Sweeter Heater, our chicks were so quiet we thought something was wrong with them! We realized that the bright heat bulb we'd been using agitated them. And it makes sense--wouldn't a glaring red light shining on you day and night agitate you, too? Chicks under a Sweeter Heater are are content all day long, and they sleep peacefully all night long--no loud chirping to keep you awake!

      How many chicks fit under the Sweeter Heater?

      Please bear in mind when choosing your size that the ambient temperature, draftiness, and hanging height of your Sweeter Heater all influence the number of chicks you can effectively heat. The "maximum" numbers shown here are based on a draft-free environment, with an ambient temperature of seventy degrees, and with the heater hanging 4.5 to 5 inches off the ground. 

      • 11" x 11": 32 watts, 2 lbs, heats a maximum of 22-25 chicks
      • 11" x 16": 50 watts, 4 lbs, heats a maximum of 32-35 chicks
      • 11" x 30": 100 watts, 6 lbs, heats a maximum of 60-65 chicks
      • 11" x 40": 150 watts, 8 lbs, heats a maximum of 80-85 chicks

      This said, the draftier the brooder space, the lower the ambient temps, and the higher you hang your Sweeter Heater, the larger size you will need. (Always keep chicks in a low-draft environment, by the way: excessive drafts will kill chicks, no matter how warm you keep their brooder. Even a large cardboard box will suffice to prevent drafts.) In short, our recommendation is that when you're in doubt about the best size to get, play it on the safe side and choose something larger

      Adjustable as heating needs change

      No dials to fiddle with--plug in the Sweeter Heater and adjust the height with the 6-foot electrical cord on the overhead mount or mount to a side wall, and your chickens will get as close to it as needed.  

      The Sweeter Heater can be used in winter and for a host of other animals.

      If you live in an area where winters are especially cold, your Sweeter Heater can take the edge off for your hens in winter. Read more about whether to heat your chicken coop in winter.

      Your Sweeter Heater can provide warmth to any animal directly in front of the heating surface (if mounted sideways) or below (if mounted above). The amount of warmth provided is dependent on the distance between the heater and the animals, plus other factors like drafts and the ambient air temperature. Keep in mind when positioning your heater that a thermometer in the air beneath it will not provide accurate heating information, because the heat from a Sweeter Heater passes through the air without warming it. Only a solid object will absorb and be warmed by it. (If you're not sure if it's working, just watch your flock's behavior! If they're under the heater, it's working.)

      Easy to clean

      Yes, sometimes you'll find that your hens like to jump atop the (overhead mount) Sweeter Heater and leave a not-so-sweet mess! The good news is that The sealed plastic shell on top of the Sweeter Heater is easy to spray and wipe down.

      Chick Heating Plates vs. the Sweeter Heater

      Chick Heating Plates, like the Sweeter Heater, are an excellent alternative to a 250-watt, infrared heat bulb. However, there are three important differences between Sweeter Heaters and Chick Heating Plates.

      • Chick Heating Plates max out at 125 degrees F. Sweeter Heaters max out at 185 degrees F.
      • Chick Heating Plates have an adjustable stand and don't require hanging or mounting.
      • The largest Chick Heating Plate can accommodate 40 chicks but doesn't have enough space underneath to accommodate grown chickens (using it in their coop for winter, for instance). In contrast, the largest, Sweeter Heater can accommodate 100 chicks and grown chickens of all heights.

       We recommend the Sweeter Heater overhead mount if you're brooding your chicks in a colder place: porch, garage, barn, basement, or an outdoor structure where 110 degrees won't be enough. If, on the other hand, you only plan to use your Sweeter Heater in a coop during the bitter winter, you might consider the side-mount option as it doesn't require hanging. Keep in mind that it'll need to be mounted relatively close to where your flock roosts to benefit them, as even the largest size won't appreciably increase the ambient temperature of a very large volume of air (a large shed, say).

      Please note: The Sweeter Heater does not include any chains or "S" hooks, as shown in some photos. 

      The Chick Heating Plates, by contrast, are awesome for folks who don't have a good place to hang their heater, who plan to brood fewer than 40 chicks inside their house, and who don't intend to use them to heat coops.

      Directions for use

      Run your Sweeter Heater for a few hours until the faint "new plastic" smell dissipates before introducing chicks. It is recommended to start your Sweeter Heater around six inches off the ground. Then, watch your chicks' behavior closely when they first enter their brooder: if they avoid the heat, raise it up. If they huddle underneath it and chirp loudly, lower it. It's as simple as that! Read the Installation instructions.

      As with any electric heating device, special precautions must be taken:

      • Ensure that the heating surface is open to the air and that the heat is allowed to escape & circulate.
      • Allow a minimum of 6 inches of air space between the ground surface, bedding, straw hay, or any combustible materials.
      • Take special precautions to ensure that the unit cannot be allowed to fall with its heating surface enclosed. Severe overheating may occur, which could result in combustion.

      Made in America! Three Year Warranty

      Designed, sourced and assembled in the USA! The mom-and-pop manufacturer is so sure of their product they offer a three-year warranty against defects in material and workmanship. Should you run into any problems, just contact us, and we'll take care of the rest. 

       Size Charts:

      Side Mount Model 11x11 (SM1111)
      Requested by customers who need a heat source for smaller applications. Ideal for brooders, reptiles bird cages, or single small pets. It is rated at 32 watts of power and will heat an 11 x 11 inch area (121 square inches). Side Mount (side mount electrical) model for flush mounting to ceiling or walls – brackets included.

      Width

      Length

      Watts

      Amps

      Weight

      11 in

      11 in

      32

      0.3

      2 lbs.

       

      Side Mount Model 11x16 (SM1116)
      Used for small to medium sized animals and reptiles. Ideal for heating chicks and small birds. It is rated at 50 watts of power and will heat an 11 x 16 inch area (176 square in). Side Mount (side mount electrical) model for flush mounting to ceiling or walls – brackets included.

      Width

      Length

      Watts

      Amps

      Weight

      11 in

      16 in

      50

      0.45

      4 lbs.

       

      Side Mount Model 11x30 (SM1130)
      Used for brooding, hen houses, medium size dog or cat houses, display cages and for heating nesting areas. It is rated at 100 watts of power and will heat an 11 x 30 inch area (330 square in). Side Mount (side mount electrical) model for flush mounting to ceiling or walls – brackets included.

      Width

      Length

      Watts

      Amps

      Weight

      11 in

      30 in

      100

      0.9

      6 lbs.



      Side Mount Model 11x40 (SM1140)
      The largest and most popular of the Sweeter Heaters. Used for brooding chicks, hen houses, farrowing pigs, dog kennel runs, large reptile cages, bird cages, bird incubators and whelping. Rated at 150 watts of power and will heat an 11 by 40 inch area (440 square in). Side Mount (side mount electrical) model for flush mounting to ceiling or walls – brackets included.

       

      Width

      Length

      Watts

      Amps

      Weight

      11 in

      40 in

      150

      1.4

      8 lbs.

      Shipping
      This Item Ships to   
      Delivery

      Estimated between  and

      Usually ships within 1-3 business days

      **To our wonderful and valuable pet parents and customers:
      Due to the holidays, having limited staffing , we currently have very limited live customer service hours.

      Please be patient with us and kindly expect a delay in customer service response time and order processing.
      We will do our best to prioritize express orders, please request in advance or by emailing our team at orders@careaboutmypet.com for up-to-date order information.
      We make every attempt to respond to messages within 48-72 business hours.
      Please note that messages and our phone support are not checked and monitored on the weekends or holidays.


      Thank you for your support, patience and understanding during these challenging times. Thank you! - The Care About My Pet Team

       

      Frequently Asked Questions 

      Question: Are processing and shipping times affected during the COVID19 Pandemic?

      Answer: Yes. Due to the current Pandemic, customer support wait times, order processing and deliveries may be longer than usual. We are working around the clock to ensure availability on all of our products. FedEx ,UPS and USPS may also have some delays during this crisis and the holidays.

      Question: How do I place an order?

      Answer: After you've discovered an item you'd like to purchase, click on the order button on the product website's page. Make sure you follow after the guidelines on the order page. In the event that you are requesting more than one item, please utilize our "add to cart" and "order quantity" feature. In-stock goods are usually shipped within 1-3 business days after we get the order request. 

       

      Question: What types of payment do you accept?

      Answer: We accept the following payment methods: Visa, MasterCard, Discover, American Express, Diners Club, JCB International Card, and in addition Paypal, Google Pay, iPay, Amazon Pay, Venmo.

       

      Question: Which shipping services do you use?

      Answer: We partner with all major shipping providers to get your products to you as safely and as fast as possible. The most common shipping providers we use are UPS, FEDEX,USPS. If you have a preference to which provider you would like us to use, please mention it at checkout in the "note to seller" section. We will be happy to accommodate your request!

      Question: What does shipping cost?

      Answer: 

      We are happy to offer free shipping on orders over $49*. Restrictions Apply.

      Free shipping applies to only orders that are shipped domestically within the lower 47 states of the United States and weigh less than 25 pounds. If ordering in bulk, or items are overweight/ oversized/ or require freight shipping, additional shipping fees may apply and will be noted at checkout.

      Free shipping on orders over $49* apply to the lower 48 states except Alaska, Hawaii and Puerto Rico. Select products are available for shipping in AL,HI,and PR upon request. If you live in Alaska, Hawaii, or Alaska, please inquire about a product before ordering.

       

      Question: Do you ship internationally?

       Answer: We currently don't ship outside of the U.S., but are working on it.

       

      Question: What is your return policy?

      Answer: If you're not satisfied with an item that you purchased, you can initiate a return within 30 days after deliver for a refund as long as the item is in its original condition and packaging. Rules and restrictions apply to what product will be refundable.  (*Please see our return policy for more details)

      Items that have been used or modified in any way may not be returned. Orders returned, for reason other than a defective item (upon receiving) are subject to a restocking fee that is equal to 30% of the price of your order. You (the buyer) are responsible for any return freight ( shipping) costs for BOTH directions ( from the warehouse to you and back to the warehouse). The purchase price minus these fees and costs will then be refunded to you when the warehouse processes your item ( product must be returned within 30 days, new, unused and in its original packaging). Refunds will only be issued to the original credit card that you used when placing your order. Orders cancelled later than 12 hours after purchase are subject to a 18% cancellation administration fee.

      Please make sure to measure the necessary space requirements, etc. before purchasing! After 30 days, we will help administer a return only if the item is damaged and still under manufacturer's warranty. The manufacturer's warranties vary from 1-3 years depending on the company.

       Custom Made Products and Products Made To Order are non-refundable.

       

      Question: What if the product I ordered is damaged when I receive it?

      Answer: After you receive your order and open the packaging, inspect your order when it arrives within the first 24-48 hours. If you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send 3-5 photos including multiple angles of the damaged area to support@careaboutmypet.com  and we will help with filing and processing a claim on your behalf.

      Note that the option to report damage claims is only available for 5 days after delivery.


      Question: What if I found an item you sell cheaper on another website, do you price match that?

      Answer: No, we currently do not offer price matching with our online competitors, physical stores, warehouses, auctioning sites, distributors, or liquidation site such as Amazon, ebay, overstock.com, Wayfair, etc. 

      Question: Are there any discounts offered for higher priced items?

      Answer: We offer different deals throughout the year. Please visit our "DEALS" page found at the top of our home page.


      Question: My credit card was declined while I was purchasing an item, what can I do?

      Answer: Regarding your credit card information, our order processing system is very sensitive when validating credit card information. Review again the credit card information you are entering at checkout, making sure the name, credit card number, expiration date, and zip code match exactly with what is on your credit card and the information on file with your credit card company and then try to resend your order request again through our store.

      It would also be recommended to contact your credit card company to see if there is anything wrong with your account.


      Another option would be to use another payment option of your choice. We offer other payment options at checkout such as Paypal Express Pay, Google or Apple Pay and we have just added Amazon Pay to our store's list of verified payment options. These are very easy to use and work very well to instantly process a payment for online orders.


      If you need any other further assistance, we will be happy to assist you. Please call our U.S. based Customer Support Team at 1(844)738-7529 or you can email us at support@careaboutmypet.com.

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      Product Details:

      Shipping Weight: 5.0 lb

      SM1111

      Item model number:

      Average Customer Review:

      Manufacturer Product Warranty: 1 Year Warranty For Parts And Craftsmanship

      Sweeter Heater Sidemount Model

      $124.00 - $129.00

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